Effective July 24, 2026 · Last updated July 24, 2026
These Terms of Service (“Terms”) form an agreement between Agora Exchange
(“Agora,” “we,” “us,” or “our”) and the person or organization using this site or
purchasing, subscribing to, downloading, receiving, or using an Agora offering
(“you”). If acting for an organization, you represent that you can bind it. Do not
purchase or use an offering if you reject these Terms or the Privacy Policy.
1. Eligibility and accurate information
You must be at least 18, able to form a contract, and permitted to use the offering
in your location. Provide accurate information and keep billing, security, and
delivery contacts current. You may not impersonate another person, conceal a
prohibited use, misrepresent authority, or buy for an organization without permission.
2. Orders and scope
Product pages, proposals, statements of work, invoices, and confirmations describe
the offering, price, billing interval, deliverables, dependencies, limits, and
support. An order is accepted when payment is approved and fulfillment is confirmed
or begins. We may reject or cancel before fulfillment for pricing error, suspected
fraud, legal restriction, capacity, security risk, or prohibited use.
3. Subscriptions and automatic renewal
A monthly subscription charges the displayed amount when purchased and renews at
the stated interval until canceled. By selecting Purchase and completing Square
checkout, you expressly authorize recurring charges to the payment method supplied
to Square. Renewal continues without separate monthly approval. Review the price,
cadence, and cancellation information shown before payment.
4. Cancellation, failed payment, and access
Request cancellation through Agora’s contact or project brief channel or any Square
control available for the transaction. Cancel before renewal to avoid the next
charge. Unless law or a written order says otherwise, cancellation stops future
renewal at the end of the current paid period. Failed, reversed, disputed, expired,
or unpaid charges may suspend downloads, hosted features, API keys, updates,
support, and software functionality until payment is restored.
5. Refund policy
Except where required by law or expressly promised in a signed agreement, payments
are final and non-refundable once digital access, a download, license, access key,
configuration, custom work, or a subscription period has been supplied or begun.
No prorated refund is provided for unused time, delayed deployment, customer
hardware problems, change of mind, failure to cancel, or suspension for breach.
Report duplicate, unauthorized, or incorrect charges promptly. Non-waivable rights remain.
6. License—no ownership transfer
Payment grants only the limited, revocable, non-exclusive, non-transferable license
or access rights stated in the order. Agora retains software, source code, models,
interfaces, designs, documentation, trademarks, updates, derivatives, and related
intellectual property. A subscription does not transfer ownership. The license
remains active only while paid and compliant unless a written perpetual-license
order explicitly says otherwise.
7. Authorized use only
Security, intelligence, camera, face, person, vehicle, plate, network, API, and
cybersecurity capabilities are solely for lawful, authorized purposes. You must
own or control the systems and locations or have clear permission. You are
responsible for notices, consent, warrants, policies, retention, access controls,
human review, and compliance with privacy, biometric, employment, civil-rights,
wiretap, computer-access, surveillance, export, and other laws.
8. Prohibited conduct
You may not stalk, harass, discriminate, intimidate, unlawfully identify or monitor
people, invade private spaces, intercept communications, access systems without
permission, deploy malware, steal credentials, facilitate violence, evade lawful
controls, violate sanctions, commit fraud, or perform any illegal act. You may not
resell, sublicense, publish, share, leak, reverse engineer, decompile, defeat
licensing controls, overload, or create a competing derivative except where a
restriction is prohibited by law.
9. Customer systems, data, and decisions
You control equipment, networks, cameras, configurations, users, data, retention,
alerts, and decisions. Test accuracy and suitability, maintain human oversight,
secure credentials and exports, back up critical data, and prevent unauthorized
access. Analytics, matches, alerts, and model outputs can be incomplete, delayed,
unavailable, or wrong and must not be the sole basis for arrest, employment,
housing, credit, insurance, medical, emergency, or other high-impact decisions.
10. Dependencies and changes
Offerings may depend on hardware, cameras, operating systems, networks, third-party
APIs, Square, hosting, and customer configuration. Agora does not control every
dependency and is not responsible for third-party outages, restrictions, or data
practices. We may patch, replace, limit, or discontinue features for security,
legal, technical, or business reasons, with reasonable notice when appropriate.
11. Keys and account security
API keys, license files, credentials, downloads, and tokens are confidential and
usable only by the licensed customer within purchased limits. Do not post, resell,
duplicate, or share them beyond authorized personnel. You are responsible for key
activity and prompt compromise reports. Agora may rotate, revoke, rate-limit, or
suspend credentials for protection, enforcement, nonpayment, or suspected misuse.
12. Support and cooperation
Support, maintenance, response times, installation, training, customization, and
service levels are included only when the order says so. Provide timely information,
safe access, compatible systems, authorized test data, and a qualified contact.
Customer-caused delays, unsafe conditions, unsupported changes, third-party systems,
or inaccurate information do not create a refund right unless agreed in writing.
13. Confidentiality and feedback
Nonpublic software, credentials, pricing, documentation, security information,
customer data, and business plans must be reasonably protected and used only for
the relationship. This excludes information lawfully public, already known,
independently developed, or properly received elsewhere. Agora may use suggestions
and feedback without restriction or compensation without publicly identifying you.
14. Warranty disclaimer
To the maximum extent permitted by law, the website and offerings are provided “as
is” and “as available.” Agora disclaims implied warranties of merchantability,
fitness for a particular purpose, title, non-infringement, uninterrupted operation,
error-free results, and analytics accuracy. No statement creates a guarantee unless
it is an express warranty in a signed agreement. Some exclusions may not apply where prohibited.
15. Limitation of liability
To the maximum extent permitted by law, Agora and its personnel are not liable for
indirect, incidental, special, exemplary, punitive, or consequential damages; lost
profits, goodwill, business, opportunity, or data; replacement services; customer
surveillance decisions; unauthorized use; or third-party systems. Aggregate
liability will not exceed the amount paid for the offering during the three months
before the event. Liability that cannot lawfully be limited is not excluded.
16. Indemnification
To the extent permitted by law, you will defend, indemnify, and hold harmless Agora
and its personnel from third-party claims, losses, penalties, and reasonable costs
arising from your data, deployment, unauthorized or unlawful use, violation of
rights, breach of these Terms, or missing notices and consent. You may not settle
by admitting Agora’s fault or imposing obligations on Agora without written consent.
17. Suspension and termination
Agora may suspend or terminate for nonpayment, charge reversal, security threats,
suspected illegal or harmful use, credential sharing, material breach, legal demand,
or risk to a person or system. When terminated, the license ends and protected
software and credentials must no longer be used. Payment, ownership, confidentiality,
disclaimers, liability, indemnity, and dispute terms survive as appropriate.
18. Disputes and general terms
Before filing a claim, send a written description through Agora’s contact channel
and allow 30 days for good-faith resolution unless urgent relief or law requires
otherwise. A signed order controls governing law, venue, arbitration, or dispute
procedures; otherwise applicable law decides. Failure to enforce is not waiver.
Unenforceable language will be limited while the remainder continues. Neither party
is responsible for delay beyond reasonable control, except payment obligations.
19. Changes, acceptance, and contact
We may update these Terms for legal, security, product, or operational reasons.
Material changes may require renewed acceptance. Checking acceptance and continuing
to checkout constitutes electronic acceptance and confirms an opportunity to review.
Review Square’s
Payment Terms.
Questions and cancellation requests should use the Agora contact or project brief area.
